WorldHost

WorldHost is a suite of customer service training programmes that covers all the essentials of service – from making a good first impression through to creating an outstanding experience to customers with disabilities, welcoming customers from different cultures, to driving sales through service and more.

The training is dynamic, interactive, and really helps people learn and remember the basic principles of great customer service.

Businesses using WorldHost have reported:

  • Increased sales
  • Better working relationships within their teams
  • Improved customer feedback
  • Boosted motivation and satisfaction among staff
  • An increase in recommendations

You can also apply for WorldHost Recognition to become part of our national campaign to improve customer service, and promote your own excellent service to potential customers. By training 50 percent or more of your front-line staff using any of the WorldHost customer service training programmes, you can become a WorldHost Recognised Business.

WorldHost recognised, you’ll receive an official certificate and stickers to show off in your business and a badge for you to display on your website.

Principles of Customer Service

Train your front-line staff to deliver a great customer experience that will leave your customers raring to return.

Customer Service Ambassador

Boost your staff’s local knowledge and deliver an all-round service for customers and visitors (also ideal for volunteers at major events).

Customers with Disabilities

Give your staff the knowledge and confidence to provide a warm welcome for customers with disabilities, and become a business of choice.

Principles of Supervising Customer Service Performance

Give your managers and supervisors the knowledge and coaching skills to create a real customer service culture in your business.

Service Across Cultures

Give your staff the skills to communicate effectively with customers from different cultures and backgrounds

Behavioral Management and Safeguarding

Give your staff the knowledge and skills to deal with difficult customers and safeguarding of children and vulnerable adults

The WorldHost suite of Customer Service programmes were originally developed by People 1st for the London 2012 Olympics, which proved to be an outstanding success.

People 1st who are the Sector Skills Council for Hospitality, Leisure, Travel and Tourism, introduced the WorldHost Suite of Customer Service programmes for the Olympics and it is now considered as the Customer Service standard. Did you know that it costs five times more to attract a new customer than it does to keep an existing one? Excellent service can make the difference between your business surviving and thriving, and that’s where WorldHost customer service training can help! WorldHost programmes are modern, interactive and energetic and will really help your people learn and remember the basic principles of great customer service. Using a mixture of activities, DVD and CD scenarios and discussions, we’ll give your staff all the skills they need to make your business stand out from the competition.

The following courses are available:

  • Ambassador Training
  • Principles of Customer Service
  • Customers with Disabilities
  • Service across Cultures
  • Supervising Customer Service
  • Behaviour Management
  • Safeguarding

The courses are suitable for anyone who deals with customers, including passengers

David HirstWorldHost