WorldHost is a suite of customer service training programmes that covers all the essentials of service – from making a good first impression through to creating an outstanding experience to customers with disabilities, welcoming customers from different cultures, to driving sales through service and more.
The training is dynamic, interactive, and really helps people learn and remember the basic principles of great customer service.
Businesses using WorldHost have reported:
- Increased sales
- Better working relationships within their teams
- Improved customer feedback
- Boosted motivation and satisfaction among staff
- An increase in recommendations
You can also apply for WorldHost Recognition to become part of our national campaign to improve customer service, and promote your own excellent service to potential customers. By training 50 percent or more of your front-line staff using any of the WorldHost customer service training programmes, you can become a WorldHost Recognised Business.
WorldHost recognised, you’ll receive an official certificate and stickers to show off in your business and a badge for you to display on your website.
Principles of Customer Service
Train your front-line staff to deliver a great customer experience that will leave your customers raring to return.
Customer Service Ambassador
Boost your staff’s local knowledge and deliver an all-round service for customers and visitors (also ideal for volunteers at major events).
Customers with Disabilities
Give your staff the knowledge and confidence to provide a warm welcome for customers with disabilities, and become a business of choice.
Principles of Supervising Customer Service Performance
Give your managers and supervisors the knowledge and coaching skills to create a real customer service culture in your business.
Service Across Cultures
Give your staff the skills to communicate effectively with customers from different cultures and backgrounds
Behavioral Management and Safeguarding
Give your staff the knowledge and skills to deal with difficult customers and safeguarding of children and vulnerable adults