Service across Cultures

Give your staff the skills to communicate effectively with customers from different cultures and backgrounds.

Key benefits of this course:

Making sure that your customers feel comfortable is a crucial part of the customer service process. But if there’s a language barrier or cultural differences, it can be an awkward experience for staff and customers alike.

We will give your staff tips and techniques to help them provide a great service for all customers – from using appropriate gestures to avoiding the use of slang and jargon. We’ll get them to think about their own cultural background too, and how that shapes their perception of others.

This programme is also great for improving internal customer service – especially in businesses that employ people from a wide range of nationalities and backgrounds. Businesses who have used this programme have reported better communication, understanding and working relationships within their own teams.

During this course candidates will learn:

  • The importance of overseas tourism to your business
  • How their own culture and traditions can affect their view of others, and how to avoid making assumptions
  • Common myths about some of the UK’s biggest overseas markets – and the truth behind them
  • Tips and techniques to help them communicate with customers if there is a language barrier
  • How to become a ‘people to people ambassador’

Who is it for?

Our WorldHost Service Across Cultures programme will increase your staff’s awareness of other cultures and give them practical skills and advice to help them communicate effectively with visitors or clients from overseas.

Key facts:

  • Course length: 1/2 day
  • Qualification:
  • Maximum class size: 15people
  • Location:
  • Cost: £xx per delegate
David HirstService across Cultures