Passenger Assistant Training Scheme (PATS)

Course Overview

This course is designed for anyone who has care or supervision of passengers travelling by road – in cars, taxis, minicabs or large buses.

It is relevant to volunteers as well as paid staff and covers legal, practical and safety issues. Aims to improve passenger safety by providing the skills and information for passenger assistants to understand and meet the needs of their passengers

Many Local Authorities insist that all Passenger Assistants have this qualification.

The PATS Certificate is now only valid for 3 years

PATS modules Covered by the Course:

Module A: The Role of the Passenger Assistant

This is the ‘foundation’ module because it is a starting point for further training. It covers the role and responsibilities of a passenger assistant, including legal, practical and safety issues

Module B1: Passenger Awareness and Assistance

This module is intended for passenger assistants whose duties involve assisting passengers with disabilities, including wheelchair users but does not cover wheelchair users who travel in their wheelchairs. It contains information on professional etiquette, assisting passengers with walking difficulties, passengers who are blind or partially sighted, passengers who are deaf or hard of hearing and passengers who may use wheelchairs to get to the vehicle.

Module B2: Assisting Passengers who travel in their Wheelchairs

This module is intended for passenger assistants whose duties include assisting passengers who travel in their wheelchairs. It looks at safe use of passenger lifts and wheelchair tie-down and occupant restraint systems (WTORS) and all the issues surrounding wheelchair user safety on vehicles.

Module C1: Supervising Children and Young People with Special Needs

This includes supervising children and young people with learning difficulties, autism, physical disabilities, sensory restrictions and emotional or behavioural difficulties

Module C2: Working with Adults Who Require Care and Supervision

This includes adult passengers with learning difficulties, dementia, physical disabilities, sensory restrictions and people in mental or emotional distress

Who is it for?

It is relevant to volunteers as well as paid staff and covers legal, practical and safety issues.

Key facts:

  • Course length:
  • Qualification: Passenger Assistant Training Scheme (PATS) Certificate, valid for 3 years
  • Maximum class size:
  • Location:
  • Cost: £xx per delegate

PATS is designed for anyone who has care or supervision of passengers travelling by road – in cars, taxis, minicabs or large buses

PATS is now becoming the standard required by most local authorities for staff dealing with the transport of vulnerable children and adults with special needs. These needs may be temporary – eg leaving hospital or long term. Some local Authorities require drivers of their wheelchair accessible taxis to have attended a PATS course before receiving their Hackney Licence. The PATS course is divided into five modules

  • Module A: The Role of the Passenger Assistant
  • Module B1: Passenger Awareness and Assistance
  • Module B2: Assisting Passengers who travel in their Wheelchairs
  • Module C1: Supervising Children and Young People with Special Needs
  • Module C2: Working with Adults Who Require Care and Supervision

During the course you will learn:

  • legal, practical and safety issues
  • assisting passengers with walking difficulties, passengers who are blind or partially sighted, passengers who are deaf or hard of hearing and passengers who may use wheelchairs to get to the vehicle
  • safe use of passenger lifts and wheelchair tie-down and occupant restraint systems
  • supervising children and young people with learning difficulties, autism, physical disabilities, sensory restrictions and emotional or behavioural difficulties
  • adult passengers with learning difficulties, dementia, physical disabilities, sensory restrictions and people in mental or emotional distress

The course is for anybody in the care, special needs transport, patient transport and community transport areas either working as a full time, part time, self employed or volunteer

The course can be delivered in Modules, all 5 modules take 12 hours

The course is certificated by the Community Transport Association and is recognised Nationally

Maximum course size 12

Location: Slough or at your site (min numbers apply)

David HirstPATS