Customers with Disabilities

Give your staff the knowledge and confidence to provide a warm welcome for customers with disabilities, and become a business of choice.

Key benefits of this course:

Disabled customers are a huge market in the UK – worth an estimated £80 billion per year. If you want to make sure your staff have the skills to cater for their needs, our WorldHost Customers with Disabilities programme can help.

In this interactive programme, your staff will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will debunk some of the myths around disabilities, and give staff tips and techniques on assisting customers with common disabilities and impairments – such as restricted mobility and hearing or visual impairments.

Most staff don’t set out to give disabled customers a bad experience. Often, they are worried about saying or doing the wrong thing, so avoid interaction altogether or their nervousness is mistaken for rudeness.

By giving your staff the confidence to make disabled customers feel welcome, you’ll not only win their custom, but that of their family and friends too.

During this course candidates will learn:

  • Appropriate words to use when referring to different disabilities
  • Tips for improving communication with disabled customers
  • Common disabilities that customers may have, and appropriate ways to offer assistance
  • How to be more aware of their own feelings, misconceptions and biases when serving disabled customers.
  • The value of tourism, and why disabled customers are such an important market
  • How to identify tourism businesses in your community that are accessible to disabled customers

Who is it for?

This course is ideal for staff in order to give them the skills to cater for Customers with Disabilities and their needs.

Key facts:

  • Course length: 1/2 day
  • Qualification:
  • Maximum class size: 15people
  • Location:
  • Cost: £xx per delegate
David HirstCustomers with Disabilities